An Apple for the teacher that L&D professionals should be aware of

I recently started working with a client who wanted to implement a development programme to support high potential operators who were deemed as future site managers for the business. The programme will last 25 weeks

Share
Putting the spot light onto performance conversations

The last few days have given me the opportunity to reflect on the success of our recent event “Performance Conversations: Driving Operational Excellence”. There’s no doubt that the event was

Share
Performance Conversations – Driving Operational Excellence

Any operator worth their salt knows that delivering consistently high operational standards requires a relentless focus on getting the basics right. It may not be super exciting or sexy to

Share
Multi-unit manager – Reviewing a balanced operation  Part 3

  In the first two parts of this blog I set out why I believe multi-unit managers should have a structured approach to conducting business reviews and what that structure

Share
Multi-unit managers – Reviewing a balanced operation Part 2

    In part one of this blog I set out why I think world-class multi-unit managers need to have a structured approach to reviewing the performance of their units/stores/restaurants. I

Share
Multi-unit managers – Reviewing a balanced operation Part 1

World-class operators know that they need to review all aspects of the operation on a regular basis alongside their unit/restaurant manager. The Business Review Process (BRP) provides this structure ensuring

Share