Performance Conversations – Driving Operational Excellence

Any operator worth their salt knows that delivering consistently high operational standards requires a relentless focus on getting the basics right. It may not be super exciting or sexy to

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Multi-unit manager – Reviewing a balanced operation  Part 3

  In the first two parts of this blog I set out why I believe multi-unit managers should have a structured approach to conducting business reviews and what that structure

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Multi-unit managers – Reviewing a balanced operation Part 2

    In part one of this blog I set out why I think world-class multi-unit managers need to have a structured approach to reviewing the performance of their units/stores/restaurants. I

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Multi-unit managers – Reviewing a balanced operation Part 1

World-class operators know that they need to review all aspects of the operation on a regular basis alongside their unit/restaurant manager. The Business Review Process (BRP) provides this structure ensuring

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Many people do NOT communicate. They simply take turns talking

    Communication is the third of our Critical Impact Activities (CIAs) that I argue all multi-unit managers must successfully master in order to be effective in their role. At

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Social Intranet or Enterprise Social Network? Is there a difference?

  Confessions of an internal communicator It has always been in my head. Ever since the move from traditional push based intranet systems to the introduction of tools like Sharepoint. I

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