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    In part one of this blog I set out why I think world-class multi-unit managers need to have a structured approach to reviewing the performance of their units/stores/restaurants. I

World-class operators know that they need to review all aspects of the operation on a regular basis alongside their unit/restaurant manager. The Business Review Process (BRP) provides this structure ensuring

    Communication is the third of our Critical Impact Activities (CIAs) that I argue all multi-unit managers must successfully master in order to be effective in their role. At

  Confessions of an internal communicator It has always been in my head. Ever since the move from traditional push based intranet systems to the introduction of tools like Sharepoint. I