Plan – “I love it when a plan comes together!”

    John ‘Hannibal’ Smith’s catchphrase from the ludicrously fun Eighties TV show “The A Team” is perhaps a better endorsement for the successful execution of the plan than for

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Make a difference, where it makes a difference (Analyse – Critical Impact Activities)

    My last blog introduced what I refer to as the Critical Impact Activities (CIAs) that multi-unit managers must learn to execute consistently, in order to be effective in

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Let the journey to operational excellence begin…

    Understanding why some multi-unit managers perform better than others is, not surprisingly, a question that I hear asked a great deal. Whilst keeping within the context of multi-unit

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That Mission and Vision thing…

    Only a few weeks into formally launching my own business (MMU – Mastering Multi-Units) I attended this week the CIPD Learning & Development Show at Olympia, London. As

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“Being a great Multi-Unit Manager is a bit like wearing a thong on the beach. Anyone can but not everyone should!” – Jim Sullivan

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