Multi-unit managers – Reviewing a balanced operation Part 1

World-class operators know that they need to review all aspects of the operation on a regular basis alongside their unit/restaurant manager. The Business Review Process (BRP) provides this structure ensuring

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Many people do NOT communicate. They simply take turns talking

    Communication is the third of our Critical Impact Activities (CIAs) that I argue all multi-unit managers must successfully master in order to be effective in their role. At

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Social Intranet or Enterprise Social Network? Is there a difference?

  Confessions of an internal communicator It has always been in my head. Ever since the move from traditional push based intranet systems to the introduction of tools like Sharepoint. I

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Plan – “I love it when a plan comes together!”

    John ‘Hannibal’ Smith’s catchphrase from the ludicrously fun Eighties TV show “The A Team” is perhaps a better endorsement for the successful execution of the plan than for

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Make a difference, where it makes a difference (Analyse – Critical Impact Activities)

    My last blog introduced what I refer to as the Critical Impact Activities (CIAs) that multi-unit managers must learn to execute consistently, in order to be effective in

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Let the journey to operational excellence begin…

    Understanding why some multi-unit managers perform better than others is, not surprisingly, a question that I hear asked a great deal. Whilst keeping within the context of multi-unit

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