Creating a culture of customer service and engagement that is uniquely ‘Welcome Break’ An interview with Karl Jolly, Director of People at Welcome Break Group. In this episode, I’ll be

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How organisations can best understand what their customers really Need and Want An Interview with Andy Bull, Pt. 1 In the first of a two-part interview, this week I will

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Operational Excellence – what it is, and how to achieve and sustain it in a multisite business “The road to Operational Excellence is paved with discipline and consistency.” This week

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Keeping a successful restaurant concept fresh, innovative and relevant in today’s market, with Robin Rowland “We’ve never stopped innovating on our product, on our people, on our promotion, and on

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London, and the rest of the UK – making a success of operating in two very different markets “We’ll only open one 30 or 40 miles from another one, because

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Managing the Guest Experience across Multisite Businesses, with Ed Pyke “Getting the right people in the right place, and at the right time – is the only real differentiator when

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