How organisations can best understand what their customers really Need and Want

How organisations can best understand what their customers really Need and Want An Interview with Andy Bull, Pt. 1 In the first of a two-part interview, this week I will

Share
Operational Excellence – what it is, and how to achieve and sustain it in a multisite business

Operational Excellence – what it is, and how to achieve and sustain it in a multisite business “The road to Operational Excellence is paved with discipline and consistency.” This week

Share
Keeping a successful restaurant concept fresh, innovative and relevant in today’s market, with Robin Rowland

Keeping a successful restaurant concept fresh, innovative and relevant in today’s market, with Robin Rowland “We’ve never stopped innovating on our product, on our people, on our promotion, and on

Share
London, and the rest of the UK – making a success of operating in two very different markets

London, and the rest of the UK – making a success of operating in two very different markets “We’ll only open one 30 or 40 miles from another one, because

Share
Managing the Guest Experience across Multisite Businesses, with Ed Pyke

Managing the Guest Experience across Multisite Businesses, with Ed Pyke “Getting the right people in the right place, and at the right time – is the only real differentiator when

Share
Managing people, brands and investor returns across a franchise hotel business in the UK and Europe

Managing people, brands and investor returns across a franchise hotel business in the UK and Europe “With the several brands that we work with, our aim is to execute those

Share