My 3 key learning points from the excellent podcast series by Dan Cockerell and Jody Maberry, ‘Come Rain or Shine’, during which he deep dives into the Disney Guest Experience

Share

The second of Disney’s Four quality standards (or Keys as they refer to them) is ‘Courtesy‘. Dan Cockerell’s excellent podcast series continues its exploration of each of these Keys and

Share

My MMU co-founder, Daniel Mills, recently attended the annual Learning Technologies conference in London and summarised his thoughts in a recent LinkedIn blog, which I wanted to share here. Daniel

Share

I’ve always been a fan of how Disney delivers consistent operational excellence and guest experiences. Recently I came across a great new podcast series ‘Come Rain or Shine’ which explores

Share

“Be careful what you say and do; they’re always watching you and judging you.” The final leadership strategy described by Lee Cockerell in his book “Creating Magic” is titled ‘Develop

Share

One day Lee Cockerell’s wife said to him as he left for work, “Lee, be careful what you say and do today. They’re watching you and judging you”. Like parents,

Share