Local store marketing – how world-class operators use it to drive profitable sales

MMU’s first marketing webinar, held on Friday 12th May, examined how world-class multi-unit managers use local store marketing to drive profitable sales. With participation from operators and marketers, drawn from leading

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Although slightly less severely than in 2012, I’m afraid I’m still in the midst of post-Olympics syndrome. The last two weeks has been a celebration of individual talent and team

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An Apple for the teacher that L&D professionals should be aware of

I recently started working with a client who wanted to implement a development programme to support high potential operators who were deemed as future site managers for the business. The programme will last 25 weeks

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Putting the spot light onto performance conversations

The last few days have given me the opportunity to reflect on the success of our recent event “Performance Conversations: Driving Operational Excellence”. There’s no doubt that the event was

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Performance Conversations – Driving Operational Excellence

Any operator worth their salt knows that delivering consistently high operational standards requires a relentless focus on getting the basics right. It may not be super exciting or sexy to

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Multi-unit manager – Reviewing a balanced operation  Part 3

  In the first two parts of this blog I set out why I believe multi-unit managers should have a structured approach to conducting business reviews and what that structure

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