Multi-unit managers earn success through the performance of their team. Taking tough decisions regarding people and their ability to perform the role is perhaps the most essential yet elusive skill for many multi-unit managers to master.
This requires multi-unit managers to identify, support and performance manage three categories of people:
Managers rarely regret taking the action necessary to correct poor performers or to remove such people from their team. What they DO regret is not taking the action sooner.
We understand this challenge and work alongside multi-unit managers to help them diagnose the capability of their people. From here they are then able to take action to develop, nurture or performance manage individuals as needed.