The Science Museum: To Inspire Futures! With Alistair Otto

An interview with Alistair Otto, Operations Director at The Science Museum In this episode of the Multi-Site Masters we speak with Alistair Otto, Operations Director at the Science Museum in London, to explore how they strive to deliver consistently exceptional visitor experiences at the museum.

We learn a little of the history of this iconic London visitor attraction and deep dive into their mission “To Inspire Futures” and the values that underpin this.
Alistair shares his thoughts regarding the principles of service and specifically the importance of ensuring that three levels of the guest experience are right – the mechanics, the technical and the humanics.
He also talks frankly about the value of asking the difficult questions of the people who work in the organisation to find out their views regarding “What’s it really like to work here?”

If this episode ‘inspires’ you to want to learn more about the Science Museum and the work it undertakes, you can learn more here – https://www.sciencemuseum.org.uk/about-us Additionally if you’d be interested in becoming one of Alistair’s volunteer team of ‘passionate specialists’, you can find out how you can get involved here – https://www.sciencemuseum.org.uk/about-us/volunteering-science-museum Guest: Alistair Otto, Operations Director at The Science Museum | Alistair’s LinkedIn Profile Contact Alistair: alistair.otto@sciencemuseum.ac.uk

Host: Lee Sheldon, co-founder of Mastering Multi Units | @sheldious | Lee’s LinkedIn Profile Contact Lee and his team: contactus@masteringmultiunits.com | @MMU_Global

Listen to the episode here:

Podcast: Play in new window | Download (Duration: 51:16 — 42.7MB)

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