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DEVELOPING THE MANAGER OF MANAGERS

It’s time to support the current population of operational leaders. We will work with you to diagnose the development needs of your multi-unit managers, create tailored solutions and help you implement and sustain them for the long term. The manager of managers matters.

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INSPIRING THE MANAGER OF MANAGERS

Build the next generation of multi-unit managers. We can support existing HR/L&D teams to design and deliver a bespoke development programme to create a pipeline of talent which prepares high-potential single-unit managers for the transition into multi-unit operations.

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EDUCATING THE MANAGER OF MANAGERS

Create executive education that incorporates external expertise with internal subject matter experts. Led by Professors Muller & DiPietro and using our network of international experts, we will create a unique development experience for your multi-unit leaders.

Not another training company

We understand that in the world of multi-unit management, a sustained improvement in performance is only achieved through the consistent application of new and better behaviours and high impact activities. We do this where it matters the most, on the front-line as they carry out their role.

Our support of your multi-unit managers is focused on being with them to observe their implementation of the Critical Impact Activities. We embrace the 70:20:10 principles to shape the way in which development time is apportioned:

  • 70% focused on the “on-job” experience and daily activities that offer learning opportunities

  • 20% working with others; problem-solving and being coached to reflect on their own performance (i.e. what are they learning? What could they do better next time?) and to make a concrete plan for improvement

  • 10% informal “off-site” workshops

Every multi-unit manager has their own line manager

We seek to create an environment where line managers are more than just aware of the development their people are experiencing, they are integral to making the performance improvements sustainable.

You and your manager are both part of the process

We’ll fully involve your manager in the coaching and development process, updating them regularly on our observations and discussing the impact their multi-unit managers are having on the business.

We never deliver an ‘off-the-shelf’ approach

Our solutions are based on our operational insights, experience and academic research. The specific programme of activities that MMU proposes is always rooted in our understanding of your organisation and your needs.

IT’S TIME TO DEVELOP YOUR MULTI-UNIT MANAGERS

Get in touch today and start planning how we can help your organisation.