Four Keys To Live By: Bringing a customer centric culture to life An interview with Chris Humphrey and Malcolm Ross This is the second part of our discussion with two

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Knocking the socks off them! – Understand your customer and then continuously exceed their expectations An interview with Chris Humphrey and Malcolm Ross In this, the 40th episode of the

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Time Management Magic, Casting the Productivity Spells. An exploration with Daniel Mills, Andrew Lawson, Lee Sheldon and Lee Cockerell. Welcome to the latest (and very different) episode of the Multi-Site

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ODPs – Friend or Foe? With Prof. Chris Muller An interview with Professor Chris Muller, Professor of the Practice, at the Boston School of Hospitality. This episode of the Multi-Site

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The Science Museum: To Inspire Futures! With Alistair Otto An interview with Alistair Otto, Operations Director at The Science Museum In this episode of the Multi-Site Masters we speak with

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Wellbeing for the multi-site manager, with Mel Crate An interview with Mel Crate, Founding Director, Luminate. Our latest episode of the Multi-Site Master podcast is firmly centred on the topic

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Coffee, Pastries and Operational Excellence, with Gary Cowles An interview with Gary Cowles, Operations Director at Paul UK.   Our latest episode of the Multi-Site Masters podcast features a superb

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What many businesses don’t understand about digital marketing but should! With Raman Verma An interview with Raman Verma, founder of Kandidly. In this episode of ‘Multi-Site Masters’ we speak to

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Innovate or die?! An Interview with Philip Marx, Strategic Marketing Consultant Today we will be discussing innovation and its importance to organisations of all sizes. In business, innovation is taken

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The Restaurant of the Future, with James Hacon An interview with James Hacon, MD of THINK Hospitality, and co-founder of RestaurantInnovator.com. In this episode of the Multi-Site Masters, we talk

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How do you achieve great communication in a multi-site organisation? An interview with Jenni Field, Director at Redefining Communications, and Board Director for CIPR. In this episode of the Multi-Site

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Building the next generation of multi-unit managers at Greene King An interview with Mark Peters, Head of Learning & Development at Greene King. Building a programme to develop the next

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Prof. Chris Muller – The Future is Now An interview with Professor Chris Muller, Professor of the Practice, at the Boston School of Hospitality. Prof. Chris Muller (Professor of the

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Feedback on Feedback – how to maximise the use and impact of 360 feedback programmes in an organisation An interview with Colin Newbold, founder of TLC Online. In this episode of

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How do Disney do it? Operational excellence in the House of the Mouse with Lee Cockerell An interview with Lee Cockerell, a former Executive Vice President of Operations for the

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How do we take charge of our own learning & development, and can technology help us? An interview with Jane Sunley, best selling business author and founder of the Purple

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