Feedback on Feedback – how to maximise the use and impact of 360 feedback programmes in an organisation

Feedback on Feedback – how to maximise the use and impact of 360 feedback programmes in an organisation An interview with Colin Newbold, founder of TLC Online. In this episode of

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How do Disney do it? Operational excellence in the House of the Mouse with Lee Cockerell

How do Disney do it? Operational excellence in the House of the Mouse with Lee Cockerell An interview with Lee Cockerell, a former Executive Vice President of Operations for the

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How do we take charge of our own learning & development, and can technology help us?

How do we take charge of our own learning & development, and can technology help us? An interview with Jane Sunley, best selling business author and founder of the Purple

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Hudsons Canada’s Pub – “making happy happen”

Hudsons Canada’s Pub – “making happy happen” An interview with Chris DeCock, President and co-founder of Hudsons Canada’s Pub In this episode of Multi-site Masters we’re talking with Chris DeCock,

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How world-class operators gain valuable insights from Net Promoter Score surveys; taking effective action that improves performance

How world-class operators gain valuable insights from Net Promoter Score surveys; taking effective action that improves performance An Interview with Andy Bull, Pt. 2 In this episode of Multi-site Masters,

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A view from Dubai, putting “people first” to deliver exceptional performance

A “People First” approach to Food & Beverage businesses in the Middle East and Asia, with Tyrone Reid, CEO of Alabbar Enterprises. An interview with Tyrone Reid, CEO of Alabbar

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Preparing a small, entrepreneurial F&B business for sale and rapid growth, with Paolo Peretti, MD of Vital Ingredient.

Preparing a small, entrepreneurial F&B business for sale and rapid growth, with Paolo Peretti, MD of Vital Ingredient. An interview with Paolo Peretti, MD of Vital Ingredient In this episode

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Creating a culture of customer service and engagement that is uniquely ‘Welcome Break’

Creating a culture of customer service and engagement that is uniquely ‘Welcome Break’ An interview with Karl Jolly, Director of People at Welcome Break Group. In this episode, I’ll be

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How organisations can best understand what their customers really Need and Want

How organisations can best understand what their customers really Need and Want An Interview with Andy Bull, Pt. 1 In the first of a two-part interview, this week I will

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Operational Excellence – what it is, and how to achieve and sustain it in a multisite business

Operational Excellence – what it is, and how to achieve and sustain it in a multisite business “The road to Operational Excellence is paved with discipline and consistency.” This week

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Keeping a successful restaurant concept fresh, innovative and relevant in today’s market, with Robin Rowland

Keeping a successful restaurant concept fresh, innovative and relevant in today’s market, with Robin Rowland “We’ve never stopped innovating on our product, on our people, on our promotion, and on

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London, and the rest of the UK – making a success of operating in two very different markets

London, and the rest of the UK – making a success of operating in two very different markets “We’ll only open one 30 or 40 miles from another one, because

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Managing the Guest Experience across Multisite Businesses, with Ed Pyke

Managing the Guest Experience across Multisite Businesses, with Ed Pyke “Getting the right people in the right place, and at the right time – is the only real differentiator when

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Managing people, brands and investor returns across a franchise hotel business in the UK and Europe

Managing people, brands and investor returns across a franchise hotel business in the UK and Europe “With the several brands that we work with, our aim is to execute those

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Branding & Marketing – what does great look like for a multisite business on the high street?

 Branding & Marketing – what does great look like for a multisite business on the high street? “It’s about the agency being forensic and actually adding value, and not just

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Keeping the product offering fresh and relevant, while growing a profitable business in a changing marketplace

Keeping the product offering fresh and relevant, while growing a profitable business in a changing marketplace “Being a smaller company, our clients expect to see the heads of the business,

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