How organisations can best understand what their customers really Need and Want An Interview with Andy Bull, Pt. 1 In the first of a two-part interview, this week I will
Operational Excellence – what it is, and how to achieve and sustain it in a multisite business “The road to Operational Excellence is paved with discipline and consistency.” This week
Keeping a successful restaurant concept fresh, innovative and relevant in today’s market, with Robin Rowland “We’ve never stopped innovating on our product, on our people, on our promotion, and on
London, and the rest of the UK – making a success of operating in two very different markets “We’ll only open one 30 or 40 miles from another one, because
Managing the Guest Experience across Multisite Businesses, with Ed Pyke “Getting the right people in the right place, and at the right time – is the only real differentiator when
Managing people, brands and investor returns across a franchise hotel business in the UK and Europe “With the several brands that we work with, our aim is to execute those
Branding & Marketing – what does great look like for a multisite business on the high street? “It’s about the agency being forensic and actually adding value, and not just
Keeping the product offering fresh and relevant, while growing a profitable business in a changing marketplace “Being a smaller company, our clients expect to see the heads of the business,
Taking lessons from the early days of the Gordon Ramsay Group, and applying them in today’s market, with Gillian Thomson “It’s the people that vote with their feet or their
The value of talking to your people, and engaging with their feedback “Don’t make things too complicated, and listen to what people are telling you” This week Jane is talking
Service at the Pinnacle of the Hotel Industry, and the People who make it happen, with Genio Pirri “We can train the skills, but talent has to be natural” This
Nurturing and Building Great Teams from Within, with Robert Cook “A business is only as good as the people in it” This week Robert Cook, Managing Director at Virgin Active
Maintaining Culture and Employee Satisfaction during Mergers and Growth, with Julia Edmonds “We have a very strong set of core values that really underpin everything we do as a business”
Attracting the Right People for our Brand, Culture and Mission, with Ben Tyrer “The people who work for us enjoy the culture, and live the culture” This week Ben Tyrer,
What makes a Great Place to Work in 2017, with Jane Sunley “Today’s employee expects to have a great experience…” This week Jane Sunley – HR expert, best selling author
Learning from Membership Businesses – the opportunity for Retail and Hospitality to make more personal connections, with Niall Cluley “Building relationships with customers on every visit is vital” This week
© MMU. Site by 
