Though drawn together from different backgrounds and experiences, there’s one common theme that unites the MMU team. We all understand operations because we’ve all been there; on the front line, working with diverse teams, to make a difference and drive performance through thought leadership.

Our practical experience and knowhow, coupled with academic research and insights, enables us to take an objective and fresh perspective on the organisation and the capabilities of its managers.

MMU works with organisations of all sizes but specialises in SMEs (including owner-operators) and those larger corporations who are looking for tailored solutions and/or competencies they don’t have in-house.

  • We’re quick to respond to the fast pace of operations.

  • What we promise we deliver.

  • We believe keeping it simple helps ensure execution is highly effective.

  • We focus on the truly important, making a difference where it makes a difference.

  • We inspire managers to become world-­class operators.

  • How good you want to be is more important than how good you are today.

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Lee Sheldon

Lee has spent many years in front line operations working in both single and multi-unit management positions. His experience has helped him truly understand the responsibilities and challenges of the ‘managers of managers’ role and taught him the importance of ‘its the front line that delivers the bottom line’.

His approach to effective multi-unit management has been shaped by leading thinkers and operational practitioners. Following on from his former role as Director of L&D at SSP Group (the leading operator of food and beverage outlets in travel locations across the world), Lee has gone on to support MMU’s clients by challenging their thinking and practices regarding multi-unit management and by helping them to focus on the critical impact activities which world-class multi-unit managers must master.

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Daniel Mills

Daniel is a learning & development professional with over 10 years of experience in hospitality and retail catering. He has supported the opening of over 50 diverse food and beverage retail operations and has improved the quality of multi-unit operations through his eye for detail and his ability to challenge and develop the operational mind-set of the multi-unit manager.

His research into the challenges faced by the multi-unit population has helped support MMU create learning interventions that promote operational excellence and individual growth, especially in relation to developing programmes which support the transition of high performing single unit managers into the next generation of multi-unit leaders.

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Andy Bull

Andy was FMCG trained at Nestle Rowntree and Golden Wonder, and has accumulated over 30 years of experience developing and implementing marketing and sales initiatives across the leisure and hospitality sectors with organisations including Compass Group, Moto Hospitality, Butlins, Alton Towers, and recently, as VP Marketing Intelligence at SSP Group.

A passionate advocate of creating customer-centricity at the heart of everything an organization does, he is a firm believer of the critical role operations play, not only in delivering but also in creating effective marketing. Andy has a natural, inclusive approach, working closely with both marketing and operations at all levels to help them turn insights into marketing plans that get implemented with excellence.

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Chris Muller

Professor Chris Muller has been described as ‘the world authority on the restaurant industry’ and the ‘go to guy’ regarding his expertise and knowledge in the hospitality world by Tony Hughes, Restaurant Group Non-Executive.

In many respects Prof. Muller’s work in the field of multi-unit management is part of the DNA of MMU. He has shared his teaching and research with many of the leading restaurant companies in the UK, Europe, Asia and the US including Mitchells & Butlers, Yo! Sushi, SSP, Darden Restaurants and many others. This pioneering work informs both MMUs Critical Impact Activities and our general approach to creating develop programmes for organisations.

He is one of the founders of the European Food Service Summit and currently holds the position of Professor of the Practice at Boston University’s School of Hospitality.

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Robin DiPietro

Professor Robin DiPietro holds the position of Director of the International Institute for Foodservice Research & Education in the School of Hotel, Restaurant and Tourism Management, at the University of South Carolina.

Before her academic career began she worked as Director of Training and Operations at Horizon Foodservice, Inc. (a Burger King franchisee) in the development of restaurant leaders and managers. She has research interests in multi-unit chain restaurant operations and human resources issues inherent to restaurant operations including motivation, leadership, employee retention, and staffing issues of organisations.


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