Mastering Multi-Units (MMU) is has been privileged to work with a number of clients for a significant period of time; supporting their multi-unit managers as they adopt and embed the

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In early November I’m scheduled to deliver further sessions of our “Time Management Magic” programme (5th November in Liverpool, 6th November in London) based on the best selling book of

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My 3 key learning points from the excellent podcast series by Dan Cockerell and Jody Maberry, ‘Come Rain or Shine’, during which he deep dives into the Disney Guest Experience

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The second of Disney’s Four quality standards (or Keys as they refer to them) is ‘Courtesy‘. Dan Cockerell’s excellent podcast series continues its exploration of each of these Keys and

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My MMU co-founder, Daniel Mills, recently attended the annual Learning Technologies conference in London and summarised his thoughts in a recent LinkedIn blog, which I wanted to share here. Daniel

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I’ve always been a fan of how Disney delivers consistent operational excellence and guest experiences. Recently I came across a great new podcast series ‘Come Rain or Shine’ which explores

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