Eliminate hassles

Even well-trained people in a great environment can’t create magic if they don’t have sound processes for getting the work done right. Every business is run by processes. In my

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Create magic through training

“You can’t fire your children; you have to develop them!” Lee Cockerell suggests that leader’s should apply this wisdom to their employees, as, like any good parents, good leaders prepare

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“Make your people your brand”

“Most people think of a brand in terms of a product or a logo, but I soon discovered that in reality, your people are your brand. No matter how good

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“Break the mould!”

“There are only two kinds of decisions in life; those that are reversible and those that aren’t” We’re continuing our exploration of Lee Cockerell’s leadership principles, learnt and embedded during

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Remember, everyone is important!

“Good leaders are environmentalists. Their responsibility is to create a sustainable business environment-calm, clear, crisp, and clean, with no pollution, no toxins, no waste-in which everyone flourishes”. Lee Cockerell, For

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“It’s not the magic that makes it work; it’s the way we work that makes it magic”

Just over a year ago I came across a weekly podcast series “Creating Disney Magic” which features insights and inspiration from a former Executive Vice President of Operations at the

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