Embedding the operational disciplines (a case study with PAUL UK)

Mastering Multi-Units (MMU) is has been privileged to work with a number of clients for a significant period of time; supporting their multi-unit managers as they adopt and embed the

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Reworking the ‘magic’ – Taking the feedback onboard for Time Management Magic!

In early November I’m scheduled to deliver further sessions of our “Time Management Magic” programme (5th November in Liverpool, 6th November in London) based on the best selling book of

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Everything Matters – “Show” the third of Disney’s quality standards

My 3 key learning points from the excellent podcast series by Dan Cockerell and Jody Maberry, ‘Come Rain or Shine’, during which he deep dives into the Disney Guest Experience

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Be Nice! – “Courtesy“ the second of Disney’s 4 quality standards

The second of Disney’s Four quality standards (or Keys as they refer to them) is ‘Courtesy‘. Dan Cockerell’s excellent podcast series continues its exploration of each of these Keys and

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Reflections on the Learning Technologies conference 2019

My MMU co-founder, Daniel Mills, recently attended the annual Learning Technologies conference in London and summarised his thoughts in a recent LinkedIn blog, which I wanted to share here. Daniel

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Safety First – Exploring Disney’s Four Keys (Part 1)

I’ve always been a fan of how Disney delivers consistent operational excellence and guest experiences. Recently I came across a great new podcast series ‘Come Rain or Shine’ which explores

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