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Multi-site Masters

AllDownloadsInsightsPodcasts

November 27, 2017

How world-class operators gain valuable insights from Net Promoter Score surveys.

November 3, 2017

A view from Dubai, putting people first to deliver exceptional performance.

September 10, 2017

Preparing a small, entrepreneurial food and beverages business for sale and rapid growth, with Paolo Peretti, Managing Director of Vital Ingredient.

July 25, 2017

Creating a culture of customer service and engagement that is uniquely Welcome Break.

July 20, 2017

How organisations can best understand what their customers really need and want.

May 10, 2017

Operational excellence – what it is, and how to achieve and sustain it in a multi-site business.

May 2, 2017

Keeping a successful restaurant concept fresh, innovative and relevant in today’s market, with Robin Rowland.

April 24, 2017

London, and the rest of the UK – making a success of operating in two very different markets.

April 6, 2017

Managing the guest experience across multi-site businesses, with Ed Pyke.

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