Mastering Multi-Units (MMU) has developed an online 360 feedback tool, based upon its own competency framework
It describes the tasks, technical skills and behaviours that world-class multi-unit managers need to master consistently
The comprehensive framework is built around 12 clusters of skill-sets:

Interpret & Quantify


Focused Roadmap


Engage & Inform


Recognise & Correct


Build Capability


Close The Loop


Hold Accountable


Assess Performance


Build Ownership


Align Expectations


Provide Direction


Build Credibility

Why use MMU Momentum to develop multi-unit managers?

It helps individuals (and the wider organisation) to highlight strengths to build upon and identify opportunities for improvement, with the aim of enhancing performance

360 provides a balanced view of the multi-unit manager from multiple perspectives and people, including their line manager, direct reports, peers and colleagues

Detailed and insightful reports are produced which provide multi-unit managers with both a measurement of how they are perceived by others along with open text comments and examples

Every multi-unit manager has 1:1 coaching from MMU to help debrief their report, understand it’s key messages and identify development goals to improve performance

The MMU Momentum Process
  • The process is external to the multi-unit managers own organisation, with feedback completed online
  • MMU fully briefs multi-unit managers on the rationale for the use of 360 feedback, the benefits it can provide them, the 360 process itself and how to read and make sense of their individual reports
  • Detailed feedback reports are produced in hardcopy (with a PDF version emailed to multi-unit managers). The feedback report contains:
      • MMU’s 12 competency skill-sets reviewed (with open text feedback), and ranked highest to lowest rated skill-sets
      • Spider-graph’s summarise the 12 competency skill-sets with the multi-unit manager (Self) and all other reviewer categories shown for quick comparison
      • Top & bottom 5 competency skill-sets by variation between Self scores and the other reviewers
      • Detailed breakdown of the 12 competency skill-sets by individual question statement – with details of score distribution (i.e. how many reviewers chose each rating)
      • What should the multi-unit manager Stop, Start and Continue to do that will improve their overall leadership ability?
      • Net Promoter Score – how likely are reviewers to recommend the multi-unit manager as a leader to others?
      • Summary strengths and development needs window (JOHARI) to further help multi-unit managers to focus and prioritise
      • Opportunity to record the multi-unit managers development goals to build on existing strengths and personal growth opportunities
The MMU Momentum Coaching Experience
  • MMU knows that collating and reviewing the feedback report is the easy part. Taking action is the challenge!
  • To help overcome this the MMU Momentum session is a personal, two-hour coaching discussion between the multi-unit manager and MMU, designed to help them to:
      • understand the key issues being highlighted from the report
      • prioritise the areas of their leadership and competency skill-sets that they need to focus on
      • develop clear, concise and actionable development goals that enhance performance and consistency further
  • Each multi-unit manager should leave their first Momentum session with a set of development goals which include specific actions & activities to implement with completion dates, measures of success identified and ownership appropriately appointed
  • Additionally, as 360 feedback reports often pose more questions than they answer, participants are encouraged to go back to their Line Manager for any further clarification regarding their competency ratings or comments received,  and then to share with their team the resulting focus areas and actions that they [ the multi-unit manager] have identified and intend to take
  • Sharing with the team is a really valuable step; it engages team members in the multi-unit manager’s plans and encourages ad-hoc feedback as they are put into practice.
  • Further Momentum coaching sessions typically take place using video calling services or telephone calls, approximately 4 weeks after the 1st debrief session has taken place
Already have your own multi-unit management competency framework?

If you prefer we can easily use your existing competencies instead and still provide your multi-unit managers with a detailed report and coaching service.


Get in touch today and start planning how we can help your organisation.