In any organisation operating more than one unit across a geographic territory there is usually a multi-unit manager accountable. Whether this role is referred to as a multi-unit/district/area or regional manager, it is one that works in the field, oversees multiple units and is effectively a “manager of managers”.
It is no coincidence that world class organisations really understand the pivotal role of the multi-unit manager to achieving operational excellence. We understand the different challenges faced by those who lead teams at a fixed location and those who operate in the world of remote management. We will help them to firstly “think differently” about their role and then to “act differently” in order to get new and better results.