Too often, multi-site & remote managers do not get the development support they need to be truly effective.

MMU delivers practical training and coaching to help them be productive, to manage overwhelm and to increase their confidence in tackling performance challenges, leading to greater consistency in execution and improved results for them, their people and the business.

Agile

We’re quick to respond to the fast pace of operations and the challenges of remote management.

Commited

What we promise we deliver, keeping our commitments means everything to us.

Focused

We focus on the truly important, making a difference where it truly adds value to individuals.

Effective

We believe keeping it simple helps ensure execution is highly effective.

Inspired

We inspire managers to become world-¬class; to be the manager their team and their organisation deserves!

Aspirational

How good you want to be is more important than how good you are today.

Not Another Training Company

We observe and support managers where it matters the most, on the front-line.

We understand that in the world of remote and multi-unit management, a sustained improvement in performance is only achieved through the consistent application of new and better behaviours and high impact activities.

Whilst workshop-style sessions have a place in the overall programme structure, we appreciate that ‘real’ learning happens beyond the walls of any training workshop, back in the realities of the ‘day job”. We observe and support managers where it matters the most, on the front-line as they carry out their role, helping them embed the skills and behaviours they have learned – it’s what we do.

Who We Work With

MMU works with organisations of all sizes but specialises in:

  • SMEs (including owner-operators).
  • Larger Businesses who are looking for tailored solutions and/or competencies they don’t have in-house.

Our Team

A team with one driving focus. To develop managers to be the best they can be, because EVERYONE deserves to have an outstanding manager.

We all understand operations because we’ve all been there; on the front line, working with diverse teams, to make a difference and to drive performance. Our practical experience and know-how, coupled with academic research and insights, enables us to take an objective and fresh perspective on the organisation and the capabilities of its managers.

Lee Sheldon

Co-Founder & Director

Lee has spent many years in front line operations working in both single and multi-unit management positions.

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His experience has helped him truly understand the responsibilities and challenges of the ‘managers of managers’ role and taught him the importance of ‘it’s the front line that delivers the bottom line’. His approach to effective multi-unit and remote management has been shaped by leading thinkers and operational practitioners. Following on from his former role as Director of L&D at SSP Group (the leading operator of food and beverage outlets in travel locations across the world), Lee has gone on to support MMU’s clients by challenging their thinking and practices regarding multi-unit and remote management and by helping them to focus on the activities and behaviours which world-class managers must master.

Lee has long been an advocate of the Franklin Covey development programmes, having first attended many as a participant, before proceeding to become accredited to facilitate these programmes for others. Lee and co-founder, Daniel Mills, are proud and delighted that MMU is a trusted partner of Franklin Covey; enthusiastically sharing their belief that people are the one true competitive advantage and that “everyone deserves to have a great manager to support and develop them to deliver their best performance”. Lee takes the lead on facilitating signature programmes for clients, such as ‘The 7 Habits of Highly Effective People” and “The 4 Essential Roles of Leadership”.

Daniel Mills

Co-Founder

Daniel is a learning & development professional with over 15 years of experience in hospitality and retail catering.

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He has supported the opening of over 50 diverse food and beverage retail operations and has improved the quality of multi-unit operations through his eye for detail and his ability to challenge and develop the operational mind-set of the multi-unit manager. His research into the challenges faced by the multi-unit population has helped support MMU create learning interventions that promote operational excellence and individual growth. 

Additionally, Daniel has trained and coached hundreds of people, from diverse industries and levels of managerial responsibility. Such interventions range from supporting participants to maximise their 360 feedback insights, develop actionable career development objectives and enhance key competencies, particularly in relation to personal productivity, performance management and leadership.

Alongside co-MMU founder, Lee Sheldon, Daniel has a proven track record of facilitating numerous Franklin Covey’s content solutions for clients in multiple countries. Daniel’s preferred lead programmes to deliver include “The 5 Choices to Extraordinary Productivity” and “Project Management Essentials” programmes.

Andy Bull

Co-Founder

Andy was FMCG trained at Nestle Rowntree and Golden Wonder and has accumulated over 30 years of experience.

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He has developed and implemented marketing and sales initiatives across the leisure and hospitality sectors with organisations including Compass Group, Moto Hospitality, Butlins, Alton Towers, and recently, as VP Marketing Intelligence at SSP Group where he developed global consumer insight and customer satisfaction programmes.

Kris Tiarks

US Channel Partner

Kris has spent the last 30 years in various operational roles in the quick- and full-service hospitality industry.

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Early on, she learned the fundamentals of operations on the front line as a cashier at her hometown bakery.  Then, joining Arby’s restaurants as a crew member, she climbed the leadership ladder ascending to Area Supervisor opening 25 locations in the Minnesota market, and providing multi-unit leadership for seven locations.

These experiences led her to career-growth opportunities into multi-unit restaurant management inside airports.  From operational leadership roles, her path evolved to corporate Director of Training and Director of Operations Excellence and Openings, servicing the needs of over 7,000 food service professionals. In this role, she developed the company’s key trainings and development programs, including the guest service and Management Training programs.  

Annually, Kris led an average of 60 restaurant openings, focusing on operation standards and process execution as a partner for various, industry-leading brands that include Dunkin Donuts, Peet’s Coffee, Chick-fil-A, Wendy’s, Buffalo Wild Wings, Pei Wei Asian Diner, Jack-in-the-Box, and Shake Shack.

Chris Muller

Professor

Professor Chris Muller has been described as ‘the world authority on the restaurant industry’ and the ‘go to guy’ regarding his expertise and knowledge in the hospitality world by Tony Hughes, Restaurant Group Non-Executive.

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In many respects Prof. Muller’s work in the field of multi-unit management is part of the DNA of MMU. He has shared his teaching and research with many of the leading restaurant companies in the UK, Europe, Asia and the US including Mitchells & Butlers, Yo! Sushi, SSP, Darden Restaurants and many others. This pioneering work informs both MMUs Critical Impact Activities and our general approach to creating develop programmes for organisations.

He is one of the founders of the European Food Service Summit, is a Principal and Co-founder of Gastronomical Adventures Consulting, and holds the position of Courtesy Professor at the FIU Chaplin School of Hospitality and Tourism specializing in Executive Education.

Robin DiPietro

Professor

Professor Robin DiPietro holds the position of Director of the International Institute for Foodservice Research & Education in the School of Hotel, Restaurant and Tourism Management, at the University of South Carolina.

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Before her academic career began, she worked as Director of Training and Operations at Horizon Foodservice, Inc. (a Burger King franchisee) in the development of restaurant leaders and managers. She has research interests in multi-unit chain restaurant operations and human resources issues inherent to restaurant operations including motivation, leadership, employee retention, and staffing issues of organisations.

Andrew Kemsley

Founder, 10 Hospitality

We are proud to include Andrew as a partner and as an extended member of our team.

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The energy and passion that he brings to every project inspires people to be the best that they can be, delivering exceptional experiences for customers and delivering outstanding results for businesses of all sizes.

Andrew Kemsley is the founder of 10 Hospitality, a training, coaching and motivation consultancy which he started following 25 years in the restaurant business. He now shares his knowledge, experience and enthusiasm for service and hospitality through the creation of bespoke training material, delivery of inspirational workshops and one-to-one coaching and mentoring.

Andrew has helped numerous entrepreneurs bring new concepts and brands to life and supported impressive start-ups such as Bird, Over Under Coffee, Farmacy and Doughnut Time and as well as industry-leading brands such Loungers, Jamie’s, Davy’s and The Restaurant Group to name a few. He now works as a consultant advising on new brands, concepts, service, team engagement and hospitality.

Frequently Asked Questions

Does MMU only work with multi-unit operators?

Not at all. Whilst we specialise and have great experience in the arena of multi-unit operations and remote management, we also have helped many organisations enhance the capabilities of the wider operational population. With our experience we can easily adapt our style to speak with any member of your organisation, from front line colleague to senior board member

In practice this sees us broaden our support to provide training for the direct reports of managers that we work with, such as shift managers, assistant and general managers, often with a focus on driving exceptional customer experiences.

Is there a cost to find out more?

Our first meetings are always at zero cost and without obligation. Should you wish to proceed, we will provide you with a full written proposal to highlight the investment required and the anticipated timeframe for the delivery of our services.