Who We Are

His experience has helped him truly understand the responsibilities and challenges of the ‘managers of managers’ role and taught him the importance of ‘it’s the front line that delivers the bottom line’. His approach to effective multi-unit and remote management has been shaped by leading thinkers and operational practitioners. Following on from his former role as Director of L&D at SSP Group (the leading operator of food and beverage outlets in travel locations across the world), Lee has gone on to support MMU’s clients by challenging their thinking and practices regarding multi-unit and remote management and by helping them to focus on the activities and behaviours which world-class managers must master.

Lee has long been an advocate of the Franklin Covey development programmes, having first attended many as a participant, before proceeding to become accredited to facilitate these programmes for others. Lee and co-founder, Daniel Mills, are proud and delighted that MMU is a trusted partner of Franklin Covey; enthusiastically sharing their belief that people are the one true competitive advantage and that “everyone deserves to have a great manager to support and develop them to deliver their best performance”. Lee takes the lead on facilitating signature programmes for clients, such as ‘The 7 Habits of Highly Effective People” and “The 4 Essential Roles of Leadership”.

He has supported the opening of over 50 diverse food and beverage retail operations and has improved the quality of multi-unit operations through his eye for detail and his ability to challenge and develop the operational mind-set of the multi-unit manager. His research into the challenges faced by the multi-unit population has helped support MMU create learning interventions that promote operational excellence and individual growth. 

Additionally, Daniel has trained and coached hundreds of people, from diverse industries and levels of managerial responsibility. Such interventions range from supporting participants to maximise their 360 feedback insights, develop actionable career development objectives and enhance key competencies, particularly in relation to personal productivity, performance management and leadership.

Alongside co-MMU founder, Lee Sheldon, Daniel has a proven track record of facilitating numerous Franklin Covey’s content solutions for clients in multiple countries. Daniel’s preferred lead programmes to deliver include “The 5 Choices to Extraordinary Productivity” and “Project Management Essentials” programmes.

He has developed and implemented marketing and sales initiatives across the leisure and hospitality sectors with organisations including Compass Group, Moto Hospitality, Butlins, Alton Towers, and recently, as VP Marketing Intelligence at SSP Group where he developed global consumer insight and customer satisfaction programmes.

Early on, she learned the fundamentals of operations on the front line as a cashier at her hometown bakery.  Then, joining Arby’s restaurants as a crew member, she climbed the leadership ladder ascending to Area Supervisor opening 25 locations in the Minnesota market, and providing multi-unit leadership for seven locations.

These experiences led her to career-growth opportunities into multi-unit restaurant management inside airports.  From operational leadership roles, her path evolved to corporate Director of Training and Director of Operations Excellence and Openings, servicing the needs of over 7,000 food service professionals. In this role, she developed the company’s key trainings and development programs, including the guest service and Management Training programs.  

Annually, Kris led an average of 60 restaurant openings, focusing on operation standards and process execution as a partner for various, industry-leading brands that include Dunkin Donuts, Peet’s Coffee, Chick-fil-A, Wendy’s, Buffalo Wild Wings, Pei Wei Asian Diner, Jack-in-the-Box, and Shake Shack.

In many respects Prof. Muller’s work in the field of multi-unit management is part of the DNA of MMU. He has shared his teaching and research with many of the leading restaurant companies in the UK, Europe, Asia and the US including Mitchells & Butlers, Yo! Sushi, SSP, Darden Restaurants and many others. This pioneering work informs both MMUs Critical Impact Activities and our general approach to creating develop programmes for organisations.

He is one of the founders of the European Food Service Summit, is a Principal and Co-founder of Gastronomical Adventures Consulting, and holds the position of Courtesy Professor at the FIU Chaplin School of Hospitality and Tourism specializing in Executive Education.

Before her academic career began, she worked as Director of Training and Operations at Horizon Foodservice, Inc. (a Burger King franchisee) in the development of restaurant leaders and managers. She has research interests in multi-unit chain restaurant operations and human resources issues inherent to restaurant operations including motivation, leadership, employee retention, and staffing issues of organisations.

The energy and passion that he brings to every project inspires people to be the best that they can be, delivering exceptional experiences for customers and delivering outstanding results for businesses of all sizes.

Andrew Kemsley is the founder of 10 Hospitality, a training, coaching and motivation consultancy which he started following 25 years in the restaurant business. He now shares his knowledge, experience and enthusiasm for service and hospitality through the creation of bespoke training material, delivery of inspirational workshops and one-to-one coaching and mentoring.

Andrew has helped numerous entrepreneurs bring new concepts and brands to life and supported impressive start-ups such as Bird, Over Under Coffee, Farmacy and Doughnut Time and as well as industry-leading brands such Loungers, Jamie’s, Davy’s and The Restaurant Group to name a few. He now works as a consultant advising on new brands, concepts, service, team engagement and hospitality.