Creating a culture of customer service and engagement that is uniquely ‘Welcome Break’
An interview with Karl Jolly, Director of People at Welcome Break Group.
In this episode, I’ll be talking with Karl Jolly, Director of People at Welcome Break Group. As well as giving us insight into the Welcome Break brand, Karl will explain how they operate so many well-known and powerful in their own right, high street brands, whilst juggling with the challenge of creating a powerful culture of customer service and engagement that is uniquely ‘Welcome Break’.
Well explore the work that Karl and the team are doing to relentlessly focus on improving communications, aligning everyone to the organisations most important goals and creating a culture of reward and recognition. Finally, Karl will share some of the challenges and opportunities facing the business as it strives to build upon strong learning and development foundations to improve succession planning, and leveraging the opportunities that being a portfolio operator provides for career development.