How world-class operators gain valuable insights from Net Promoter Score surveys; taking effective action that improves performance

How world-class operators gain valuable insights from Net Promoter Score surveys; taking effective action that improves performance An Interview with Andy Bull, Pt. 2 In this episode of Multi-site Masters,

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A view from Dubai, putting “people first” to deliver exceptional performance

A “People First” approach to Food & Beverage businesses in the Middle East and Asia, with Tyrone Reid, CEO of Alabbar Enterprises. An interview with Tyrone Reid, CEO of Alabbar

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Preparing a small, entrepreneurial F&B business for sale and rapid growth, with Paolo Peretti, MD of Vital Ingredient.

Preparing a small, entrepreneurial F&B business for sale and rapid growth, with Paolo Peretti, MD of Vital Ingredient. An interview with Paolo Peretti, MD of Vital Ingredient In this episode

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Creating a culture of customer service and engagement that is uniquely ‘Welcome Break’

Creating a culture of customer service and engagement that is uniquely ‘Welcome Break’ An interview with Karl Jolly, Director of People at Welcome Break Group. In this episode, I’ll be

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How organisations can best understand what their customers really Need and Want

How organisations can best understand what their customers really Need and Want An Interview with Andy Bull, Pt. 1 In the first of a two-part interview, this week I will

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Operational Excellence – what it is, and how to achieve and sustain it in a multisite business

Operational Excellence – what it is, and how to achieve and sustain it in a multisite business “The road to Operational Excellence is paved with discipline and consistency.” This week

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