Service at the pinnacle of the hotel industry, and the people who make it happen, with Genio Pirri.

“We can train the skills, but talent has to be natural.”

This week Genio Pirri, Vice President of People and Organisational Development at Dorchester Collection describes just how his team repeatedly deliver outstanding levels of service to their high-end clientele. Not only how they do this and maintain their world-renowned brand, but also how they do it all while maintaining a collection of distinctly different sites across the UK, Europe and the US.

Genio goes on to discuss the key character traits he looks for in his staff and also how site managers need to first understand their own strengths and weaknesses to then become excellent people leaders and achieve their full potential.

Guest: Eugenio Pirri, VP of People and Organisational Development at Dorchester Collection | @eugeniopirri
Contact Eugenio and his team: Careers at Dorchester Collection | Eugenio’s LinkedIn Profile