January 17, 2018 How do we take charge of our own learning & development, and can technology help us?
November 27, 2017 How world-class operators gain valuable insights from Net Promoter Score surveys; taking effective action that improves performance
September 10, 2017 Preparing a small, entrepreneurial F&B business for sale and rapid growth, with Paolo Peretti, MD of Vital Ingredient.
May 10, 2017 Operational Excellence – what it is, and how to achieve and sustain it in a multisite business
